At
attitudelivingmalls.com, we want you to feel confident in every purchase of your Alani Nu clean, vegan wellness essentials. This Refund Policy outlines our guidelines for returns and refunds to ensure a straightforward, stress-free process for all customers.
To qualify for a refund, your return must meet the following criteria:
- The item must be returned within 60 days of the date of delivery.
- Products must be unused, in their original packaging, and in the same condition as when they were received (this applies to all Alani Nu items including Pre-Workout, BCAAs, and other wellness supplements).
- A valid proof of purchase (order confirmation email or invoice) must be provided with the return request.
To start a return, please contact our customer support team (reach out via wholesale@attitudelivingmalls.com for wholesale inquiries or general support channels for individual orders) to request a return authorization (RA) number. Do not send items back without first obtaining an RA number, as unapproved returns may be rejected or delayed in processing.
Once approved, you will receive detailed instructions for returning the package. Note that while all orders qualify for free shipping on delivery, return shipping costs (if applicable based on regional logistics) will be the responsibility of the customer unless the return is due to a product defect or incorrect item being shipped by us.
After we receive and inspect your returned item (to confirm it meets eligibility criteria), we will send you an email to notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days of inspection.
- Refunds will be issued to the original payment method used for the order, and all refunds will be denominated in USD (United States Dollars) (matching our unified transaction currency).
At this time, all Alani Nu products sold on
attitudelivingmalls.com are eligible for refunds provided they meet the above criteria. We do not have a list of non-refundable items, but any product that is opened, damaged due to customer misuse, or returned beyond the 60-day window will not be eligible for a refund or exchange.
If you receive a defective, damaged, or incorrect product (e.g., the wrong Alani Nu variant or expired item), please contact us immediately upon delivery. We will cover all return shipping costs for such cases, and you will be entitled to a full refund or a replacement (at your preference) once we verify the issue. Replacement items will follow our standard 1–3 day processing and 6–12 day delivery timelines, with free shipping included.
For wholesale orders, the same 60-day return window and 5–10 day refund processing timeline apply, but larger bulk shipments may require additional coordination for return logistics. Please reach out directly to wholesale@attitudelivingmalls.com to discuss wholesale-specific return and refund arrangements.
